Refund & Return Policy

Last Updated: July 11, 2026

At OmaniCap.com, we are committed to providing premium-quality Omani Caps, Omani Khumma, and Barkati Muslim Prayer Caps. Customer satisfaction is our priority. Please read our Refund & Return Policy carefully before placing your order.

Return Eligibility

You may request a return if:

• The product arrives damaged or defective.
• You receive the wrong product or incorrect size.
• The item is significantly different from the product you ordered.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.
• Include the original packaging and tags.
• Be returned within 7 days of receiving your order.
• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

Returns are not accepted for:

• Products damaged due to misuse or improper handling.
• Items returned without original packaging.
• Customized or personalized Omani caps.
• Clearance, promotional, or final sale items unless they are damaged or defective.

Refund Policy

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

• The refund will be processed using your original payment method whenever possible.
• Processing times may vary depending on your payment provider.
• Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

If you receive a damaged, defective, or incorrect product, we will gladly replace it subject to product availability.

Please contact us before returning any item so we can assist you with the exchange process.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return if your order qualifies under this policy.

Return Shipping

• If the return is due to our mistake (wrong item, damaged product, or manufacturing defect), we will assist you with the return process.
• If the return is requested for any other eligible reason, the customer may be responsible for return shipping costs.

Wholesale Orders

Wholesale and bulk export orders may be subject to separate return and refund terms. Please contact our sales team before placing large-volume orders for detailed information.

Contact Us

If you have any questions about our Refund & Return Policy or need assistance with a return or refund, please contact us.

Website: OmaniCap.com

email: masidur17@gmail.com

WhatsApp: +8801916654978